FAQs
Default solution folder, feel free to edit or delete it.
By default, all accounts except the ones on the Basic plan get a virtual number which does not change until a plan is changed.
You can however have...
Tue, 31 Oct, 2017 at 11:10 AM
The SMS platform automatically unsubscribes all Opt-Out requests except for accounts on the Basic plan.
To ensure the unsubscribes happen automaticall...
Mon, 18 Sep, 2017 at 4:03 PM
The global standard message is 160 characters (spaces, special characters and and line returns are also characters) and is referred in the SMS platform as ...
Fri, 9 Mar, 2018 at 9:56 AM
SMS credits don't expire as long as your account is active. Your account becomes inactive when you decide to stop paying the account access fee or als...
Fri, 9 Mar, 2018 at 9:50 AM
For users on paid plans, most unsubscribe requests like Stop, Opt Out, Unsubscribe, Take me off list and a few profanities are automatically unsubscribed by...
Fri, 9 Mar, 2018 at 9:53 AM
The built-in Campaign Scheduler handles this (except accounts on the Basic Plan). You can schedule a message to your contacts any number of days before ...
Mon, 18 Sep, 2017 at 4:13 PM
You can search a contact here: CONTACTS > View > Quick Search by typing in a mobile number, first name or last name and then click on the record to vi...
Fri, 9 Mar, 2018 at 9:58 AM
You can see all completed /cancelled Messages under MESSAGES > Archived. If the message was sent out as an immediate, you can see it under Home > Qui...
Mon, 18 Sep, 2017 at 4:16 PM
You can only cancel a scheduled message that has NOT started going out already. A campaign that has started to send CANNOT be cancelled (applies to both sta...
Fri, 20 Jan, 2023 at 10:27 AM
A booked message / reminder can't be edited. If you wish to make changes, cancel and re-book the message / reminder.
Mon, 18 Sep, 2017 at 4:24 PM