By default, all accounts except the ones on the Entry Level plan get a virtual number which does not change until a plan change is initiated for some reason.
You can also choose to have a dedicated virtual number for your account that is not shared by any other account. However, there is an additional cost for this option.
Please contact us on 03 8640 0905 or emasupport@smssolutionsaustralia.com.au if you wish to have a dedicated virtual number for your SMS account.