FAQs
Default solution folder, feel free to edit or delete it.
As per the guidelines of the ACMA Spam Act 2003 and the Privacy Laws 2014, it is mandatory for marketing messages to clearly mention the Sender and also inc...
Fri, 9 Mar, 2018 at 10:12 AM
You could delete all contacts in your account however, we DO NOT recommend this. Deleting ALL contacts will remove ALL communication History including t...
Mon, 10 Sep, 2018 at 11:08 AM
The contacts in your account are all held under a MASTER List. Adding a contact to a group will only add a 'Flag' to the contact to indicate the...
Tue, 19 Sep, 2017 at 1:31 PM
This could be due to your account not having sufficient SMS credits. 1/ Is a Valid Credit Card added into your account? 2/ Click on CREDITS to purchase ...
Thu, 19 Apr, 2018 at 11:56 AM
Click on REPORTS > Credit History View / Download the SMS credits usage history in your account. Click on REPORTS > Purchase History View / D...
Tue, 19 Sep, 2017 at 12:52 PM
You can add the full URL (website link) into your message and most smart phones will show this as a link. However, the number of characters in a message i...
Fri, 5 Apr, 2019 at 9:43 AM
Click on SETTINGS > Users in your account > Select the User > Update > type in the password > Click on 'update user details'.
Tue, 19 Sep, 2017 at 1:01 PM
YES, you will be notified in 2 ways: 1/ You will receive an email when your account balance drops below the Credit Alert Level.
You can set-up or ed...
Tue, 19 Sep, 2017 at 1:07 PM
Your SMS Account timezone setting is very important since all messages go out based on this time. You can review / change your Account timezone settings...
Tue, 19 Sep, 2017 at 1:09 PM
You can buy more SMS credits by clicking on the CREDITS menu in your account. Type in the number of credits you wish to purchase in the box and supply ...
Tue, 22 May, 2018 at 1:32 PM